Teamleader Customer Service EDI (m/f)

 

Teamleader Customer Service EDI (m/f) MISUMI Europa GmbH Schwalbach am Taunus Delivering a sustainable high quality customer service and ensuring our promise to make customer contact a positive experience; developing and motivating the EDI Team to continuously improve quality, efficiency and service culture.

Teamleader Customer Service Edi (m/f) Customer Service Department Full-time | Permanent | Schwalbach (taunus) Is A Global Manufacturer And Leading Supplier Of More Than 12 Million Mechanical Components And Indirect Materials For Special Purpose Machinery And Assembly Automation A Large Number Of Products Is Individual Configurable Corp Founded 1963 In Tokyo Disposes Of Sales Offices All Over The World And Employs More Than 10000 Persons The European Head Office Which Is Located Near Frankfurt Germany Exists For More Than 10 Years The Business Model Is Based On Providing The Highest Quality Lowest Cost And Shortest Delivery Time More Than 175000 Customers Worldwide Gain Cost And Time Saving Benefits Through This Model Your Responsibilities : Delivering A Sustainable High Quality Customer Service And Ensuring Our Promise To Make Customer Contact A Positive Experience Developing And Motivating The Edi Team To Continuously Improve Quality Efficiency And Service Culture Proactively Communicates Strategic And Operational Relevant Content Forecast Volumes And Resources Demands To Support The Cs Manager To Set Service And Cost Targets Drive And Enforce E-commerce Business Mainly To Edi And New Customers Monitors Actual Performance Against All Targets Analyses And Proactively Starts Countermeasures If Necessary Defines With Other Functions Such As Sales Ar Logistics A Seamless End-to-end Experience For All Edi/vip Customers Represents Grm Customer Service Within Global Group Your Profile : Experience In Leadership Role In An International Operating Company Excellent E-procurement Know-how (edi Portals Oci Onlineshop) Professional Relationship Management To Key Customers (ie Dax Companies) Experience With Projects Within Cs It Or Sales Function Cross Functional And With Customers Bachelor Or Master Degree In Business Economics It Or Adequate Preferable Alternatively Professional Education In An Commercial Environment With More Than 5 Years´ Work Experience You Bring : Good Understanding Of Large Companies Organisation Structures Experience Of All Cs Related Processes And Systems (cs-kpi´s Acd Erp Master Data) Systematic Process Improvement Know-how (eg Six Sigma Lean Mgmt Tpm) Pragmatic Solution Oriented Decision Making Mind-set Fluent Written And Spoken In German Good English Skills Is A Requirement Third Language Skills Is A Plus Strong Communication Skills Analytical Und Structured Working Style We Offer An Exciting And International Working Environment Combined With A Performance-based Compensation Opportunities For Career Advancement Within The Organization And Flexible Working Hours We Look Forward To Receiving Our Resume In English Including Your Desired Salary And Availability Your Contact: Ms Sabine Arnold Hr Specialist Apply Now Customer-Service Kundenbetreuung Kundenbetreuer Kundenberatung Innendienst Vertriebsinnendienst Teamleitung Vertrieb Telefonzentrale Prozessoptimierung Reklamationsbearbeitung Support Help Desk Web Informatik Customer-Service Kundenbetreuung Kundenbetreuer Kundenberatung Innendienst Vertriebsinnendienst Teamleitung Vertrieb Telefonzentrale Prozessoptimierung Reklamationsbearbeitung Support Help Desk Web Informatik Teamleader Customer Service EDI (m/f) Delivering A Sustainable High Quality Customer Service And Ensuring Our Promise To Make Customer Contact A Positive Experience Developing And Motivating The EDI Team To Continuously Improve Quality Efficiency And Service Culture Schwalbach Am Taunus Customer-Service Kundenbetreuung Kundenbetreuer Kundenberatung Innendienst Vertriebsinnendienst Teamleitung Vertrieb Telefonzentrale Prozessoptimierung Reklamationsbearbeitung Support Help Desk Web Informatik

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